Last Updated: May 2026

VAYA (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information when you use the VAYA website, mobile applications, Driver Club services, digital vouchers, merchandise store, and related services.

By using VAYA, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information when you use VAYA:

Personal Information

• Full name
• Phone number
• Email address
• Billing and payment information
• Delivery address
• Driver-related information (where applicable)

Account & Usage Information

• Device information
• Browser type
• IP address
• App usage activity
• Transaction history
• Referral activity
• Membership activity

Payment Information

Payments may be processed through secure third-party payment providers. VAYA does not store sensitive card details directly on our servers unless explicitly stated.

2. How We Use Your Information

We use your information to:

• Provide and improve VAYA services
• Process payments and orders
• Manage Driver Club memberships
• Deliver merchandise and digital products
• Provide customer support
• Send important updates and notifications
• Improve platform security
• Analyze platform performance and user experience
• Prevent fraud or unauthorized activity

We may also use aggregated, non-identifiable data for analytics and operational improvements.

3. Driver Welfare & Community Programs

Information submitted through driver support initiatives, welfare programs, or Driver Club activities may be used to:

• Verify eligibility
• Process support requests
• Coordinate partnerships or benefits
• Improve driver-focused initiatives

VAYA may work with healthcare providers, welfare partners, training organizations, or support partners where necessary to deliver these services.

4. Sharing Of Information

We do not sell personal information to third parties.

However, we may share information with:

• Payment processors
• Delivery partners
• Technology service providers
• Customer support providers
• Regulatory authorities where legally required
• Trusted operational or welfare partners

All third-party providers are expected to handle data securely and responsibly.

5. Cookies & Tracking Technologies

VAYA may use cookies and similar technologies to:

• Improve user experience
• Remember preferences
• Analyze traffic and usage
• Improve performance and security

You may disable cookies through your browser settings, although some platform features may not function properly.

6. Data Security

We implement reasonable technical and organizational measures to protect your information from:

• Unauthorized access
• Loss
• Misuse
• Disclosure
• Alteration

While we work to protect your information, no online platform can guarantee complete security.

7. Data Retention

We retain information only for as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes
• Maintain records and operational integrity

Certain transaction or compliance records may be retained for extended periods where required by law.

8. Your Rights

Depending on your location and applicable laws, you may have the right to:

• Access your personal information
• Request corrections
• Request deletion of certain data
• Withdraw consent for specific communications
• Request information about how your data is used

Requests may be subject to identity verification and legal obligations.

9. Third-Party Links & Services

VAYA may contain links to third-party websites or services.

We are not responsible for:

• Third-party privacy practices
• External websites
• Partner platforms or services

Users are encouraged to review the privacy policies of external services they interact with.

10. Children’s Privacy

VAYA services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

11. Changes To This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• Services
• Legal requirements
• Platform operations
• Security practices

Updated versions will be posted on this page with a revised effective date.

12. Contact Us

If you have questions regarding this Privacy Policy or your personal information, contact:

VAYA
Email: support@vayadrive.com
Website: www.vayadrive.com

13. Consent

By using VAYA services, you consent to the collection, use, and processing of your information as described in this Privacy Policy.